Returns & Exchanges
At The Butcher Shoppe Brisbane, we take pride in the quality of our premium meats and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer replacements or refunds for items that do not meet our freshness or quality standards upon delivery.
Inspect Your Order
Please check your delivery immediately upon receipt to ensure all items are present and meet your expectations for quality and freshness.
Contact Our Team
If there is an issue with your order, notify us within 24 hours of delivery by calling our Brisbane shop or emailing us with your order number and photos of the product.
Maintain Proper Storage
Keep any disputed items refrigerated or frozen in their original packaging until we provide further instructions regarding a return or inspection.
Resolution Process
Once your claim is verified, we will arrange for a replacement product to be delivered on our next available run or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing